Hamilton’s COVID-19 Vaccination Hotline Temporarily Closed

Hamilton’s COVID-19 vaccination program update
Changes to registration and booking for adults 85+ years of age

HAMILTON, ON – In an effort to streamline the booking process prior to the launch of the province’s online booking system, as well as book those in the community 85+ years of age who have registered for a vaccine appointment, effective immediately the City of Hamilton Public Health Services COVID-19 Hotline at 905-974-9848, option 7 is temporarily closed.

Please note, we ask that residents do not choose another option on the hotline, the other lines are reserved for those looking to book testing appointments and need urgent access. These staff are not able to answer questions about vaccine appointments.

Next steps for those residents who have called to register for a COVID-19 vaccine and who have not received a call back:

  • Call-backs for appointments will continue through to March 14th at 4 p.m. It is important that residents answer phone calls when they are called back.
  • Call-backs will discontinue after March 14th at 4 p.m.
  • Beginning March 15th, those who have not received a call back are encouraged to use the online booking tool to book an appointment. Booking instructions and a link will be found at www.hamilton.ca/VaccineBooking.

The hotline will reopen on March 15th at 8:30 a.m. and will be available to those who don’t have the ability to book online.

The City of Hamilton sincerely thanks residents for their patience and cooperation as we work through the booking process for COVID-19 vaccinations. The City’s goal continues to be delivering vaccinations as quickly as possible to Hamilton residents in accordance with the province’s priority framework.


  • All vaccination planning is based on and contingent on available COVID-19 vaccine supply.
  • Vaccination roll-out is based on the prioritization framework as determined by Provincial guidelines. 
  • It is vital that members of the public, even those who have been vaccinated, ensure that public health measures still be practiced until it is safe and said to be safe by the health professionals in all levels of government.  Public health measures include:  
    • stay home if you are feeling unwell
    • get tested for COVID-19 if you have symptoms or have been in close contact with a confirmed positive case of COVID-19
    • limit gatherings to only members of your immediate household
    • maintain a physical distance of at least 6 feet or 2 meters from others outside of your immediate household
    • wear a mask or face covering indoors and outdoors when not able to maintain physical distancing
    • wash hands frequently