Snowplow Tracker

Posted on by lyndzeefreeman

Check out our real-time tracking tools for up-to-date information on winter maintenance operations.

Below are some key frequently asked questions you may have.


When will my street be plowed?

  • Roads are plowed based on priority. The first priority is main routes and escarpment crossings. The second priority is collector roads and the third priority is neighbourhood streets.

Why does the number of plows differ from day to day?

  • Vehicles appear on the map only when they are moving. Parked vehicles will not be displayed.

Who can I contact for further information?

  • You can contact the Customer Contact Centre at 905-546-2489 and they will direct your call.

Why do the vehicles keep going up and down the same street?

  • The City works to maintain the levels of service. Roads are cleared on a priority basis and continue to be travelled until that service level is met.

Click here to be directed to the City’s website where you can find more information about snow clearing.

Water Utility Billing Services Transitioning from Alectra to the City of Hamilton

Posted on by lyndzeefreeman

Beginning April 1, 2026, the City of Hamilton will transition water, wastewater and stormwater utility billing from Alectra Utilities to the City’s new Hamilton Utilities Billing (HUB) team. Through HUB, the City will manage water meter reading, billing and customer service directly, creating a more streamlined, transparent and resident-focused experience.

Until the transition occurs in April 2026, residents will continue to receive and pay their water, wastewater and stormwater bills through Alectra Utilities as they do today. Over the coming months, both Alectra and the City will communicate directly with customers to ensure a seamless and customer-focused transition with minimal disruption.

  • In early December 2025, approximately 55,000 Alectra customers who currently pay through pre-authorized debit will receive an automated telephone call alerting them to expect a letter from the City on how to re-enrol with Hamilton Utilities Billing (HUB) before the transition takes place.
  • Alectra Utilities as an electricity provider, will continue to charge residents for their electricity consumption.
  • The City of Hamilton and Alectra Utilities are working together to ensure a smooth, customer-focused transition.
  • The City has established an internal team within Corporate Services’ Revenue Services Division to oversee vendor coordination, service quality and customer experience. HUB is partnering with SpryPoint Services (billing technology) and Optima Communications (contact centre services) to deliver a reliable, transparent and resident-first approach.

For ongoing updates to the billing transition, click here.