City of Hamilton asks residents for feedback to inform website redesign

HAMILTON, ON – August 17, 2020 –

The City is asking residents to provide input and share feedback on their experience using the current website. Beginning August 17, 2020, the consultation process runs until September 4, 2020 and will leverage the City’s new Engage Hamilton platform and tools to identify key themes for improvement.

The website redesign will focus on delivering valuable content, an efficient content management tool and a commitment to an improved user experience.

The City of Hamilton website is a key communications tool that provides a variety of information about programs, services and operations to residents, businesses and other stakeholders. The feedback gathered from this process will provide valuable insight to ensure any updates and redevelopment work meets the needs of Hamiltonians.

Share your feedback today on the Website Redesign.  

Quick Facts

  • Residents can share feedback via a survey comprised of 13 questions that will take approximately 5-10 minutes to complete.
  • The current website launched in 2015 and has seen an average of 15 million page views a year and an increase in users from 1.5 to 3.4 million in the same time period.
  • As part of this process, an internal stakeholder consultation will also take place allowing staff to share feedback on how the current website represents their business goals and objectives.

Additional Resources